Freya Pony Jellycat

Prompt Shipping and Professional Packing

Thanks to our longstanding association with UPS FedEx DHL and other leading global carriers, we are able provide various shipping options. Our warehouse staff will package each item according to our strict requirements. Before they are shipped your items will be thoroughly examined and secured. We ship to thousands of customers each day in different countries. This shows how we're dedicated to becoming the biggest online retailer in the world. There are distribution centers as well as warehouses located in Europe and in the USA.

It is important to note that orders with more than one item are given a processing time according to the specific item.

Before shipping, we will inspect the ordered items thoroughly. Most orders are delivered within 48 hours. It is expected that delivery will take between three and seven days.

Returns

Due to multiple parties, including the factory and the warehouse, we're unable to effectively manage inventory. The levels of stock can change at any given time. It is possible that you will not receive your purchase after it has been placed.

Our policy lasts for 30 days. If you have passed 30 days in the past since you purchased, unfortunately we can't offer an exchange or refund.

You can only return an item in the event that it is not used and in the same state as the day you received it. It should also be returned in the original packaging.